Return,Refunds & Cancellations
The return policy of PujaBag is very flexible and customer friendly. We try to solve the problem as easily as we can.
PujaBag welcomes replacements under following conditions:-
- A wrong product has been dispatched and in the event that a product does not match the item selected during Order Confirmation.
- Quality or a manufacturing defect on the arrival of the package.
- Items like puja samagri and clay pieces are exempted.
- Video/Image proof is necessary.
- The product is received in damaged condition(Video/Image required)
- Returns must be initiated within 72 hours of receiving the product.
- PujaBag can be contacted via mail and whats app directly.
- Items are not liable for exchange in case not liked the product or want a different shade.
- All products will be send as per 1st choice and will be exact similar to the picture on the website.
- In case product ordered is out of stock and a replacement is not desired, our team will get in touch and initiate a refund.
- Refund will be initiated, once the returned package has been received and inspected.
- PujaBag reserves the right to refuse any refund/replacement, if found on inspection that the returned item is not in it original condition (As on arrival at the time of receiving by the client),
- The refund shall be in the way the payment was made(COD, Debit/Credit cards, Phonepay, Paytm, etc)
- In case of payment by Debit/Credit Card, note that PujaBag will not be responsible for any delay in credit to the credit holder’s debit/credit card account as that is managed by its issuing bank.
- As an Organization, PujaBag believes in 100% customer satisfaction. But in any of the following events, an order can be cancelled.
- Products purchased during discounts and sale will not be subject to cancellations.
- In the event of receiving wrong product which does not matches the the product choosen at the time of order confirmation and replacement is not desired, it can be cancelled.
- The product is received in a damaged condition (Video/Image proof required) and replacement is not desired then it can be easily cancelled.